Teller rotational program in the Ivy League's only full student-run credit union, member of the Information Systems Committee. Developing text analytics to gather customer experience insights from thousands of audio-based call logs, improving service for the SFCU's thousands of Penn-affiliated customers entrusting >$8 million in assets.
Fall 2022Independently worked with SPM software company to develop a chatbot for both support and sales functions, collaborating closely to ensure practicality and value-added for the organization. Developed data analysis / processing algorithmic tools to automatically parse and incorporate >327 existing knowledge base entries into chatbot domain expertise with minimal manual work required (Pandas, NLU, Jupyter)
Summer 2022Analyzed fixed income math and analytics data with AppPort; a single computer solution for bond pricing, relative value analysis, and portfolio risk management. Performed QA; tested Poly Enterprise with API calls and used Selenium to automate GUI tests.
Summer 2021Educated elementary-school students to foster quantitative skills through early STEM education. Taught breakout sessions to meet the needs of children with different learning styles and prior knowledge, inspiring an early appreciation for tinkering despite differing personalities and interests.
2018 - 2020Highlights: