Creating support chatbot to intelligently answer queries from clients, bridging the gap between an existing static FAQ site, live support staff, and sales associates. Developed wordpress API integration and Python parsing tools to utilize existing company knowledge.
2022 - presentCK-12’s chatbot uses AI to learn from content and find correct answers to students’ questions, allowing them to access personalized help whenever they need it. Chatbot training and curation requires incoming questions to be tagged and answers to be evaluated. I work with the chatbot team to help tag questions and evaluate answers to help train the chatbot.
Summer 2022Learned about fixed income math and analytics data with Appport, an interactive single computer solution for pricing, bond relative value analysis, and portfolio risk management. Also QA and tested Poly Enterprise with API calls and used selenium to automate GUI tests.
Summer 2020Citizens Invention is an after-school and summer camp that teaches kids STEM & design thinking. Fostered children’s confidence, problem-solving skills and creativity by guiding them through building robots and designing their own computer games.
2018 - 2020Highlights: